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Delivery & Returns


Do you offer free shipping?

  • Free shipping to all United Kingdom orders when you spend over £100
  • Free shipping to all international orders when you spend over £150
  • United Kingdom
£4.95 on orders below £100. Standard tracked delivery to all UK mainland customers including Northern Ireland.

Delivery time: approx. 3-5 working days. Friday orders after 12pm will be processed on Monday.

Express delivery is available at the rate of £10 across UK Mainland. Delivery time: approx. 2-3 working days. Sunday orders will be processed on Monday.

  • International Shipping

We're open to ship internationally. Hurray! 

Standard tracked shipping by Royal Mail for £15 
Delivery time: approx. 3-17 working days
Express tracked shipping by DHL express for £22
Delivery time: approx. 5-7 working days


How do I track my order?

You will receive an email with your tracking details once your order has been dispatched. Please contact us at should you have any questions or concerns about your order delivery.
UK Delivery   FDL or Royal Mail

What are the shipping destinations?

We ship anywhere across the UK and internationally. If you do not find your country at check out, please write us at



Can I change/cancel my order once placed?
Please contact us at should you wish to change/ cancel your order. We'll process on case by case basis. 

Can I request a return for my order?

Yes. Effective from 1st April 2022, we accept returns within 21 days after purchase upon the presentation of valid order confirmation email & returned item(s). Please write us at, our team can advise you of next steps and get this sorted.

Only regular priced items are refunded, sale items cannot be refunded.

To be eligible for a return, the item must be unused and in good & resellable condition. It must also be returned in original packaging.

In the unlikely event the jewellery is faulty, we have a generous 3 month policy for finding any faults, after that timeframe, it's considered wear and tear. Please email details and photos within 3 months to with your order number. 

If you wish to perform any return, please write us at and customer will have to pay the shipping fee (£4.95) to refund any item. We accept return shipping via Royal Mail Tracked 48. Please allow 5-10 working days to process your refund after receiving your return. 

For international return, please ensure that you send your return back via a tracked service as we cannot be responsible for any missing untracked parcels. You will be responsible for any taxes & duties incurred. 

What do I do if I received a faulty item?
We sincerely apologise if you have experienced any fault with your jewellery.
Our customer service team would be happy to provide assistance. Please write us at, our team can advise you of next steps and get this sorted.


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