Delivery & Returns
Do you offer free shipping?
- We offer Free shipping to all United Kingdom orders when you spend over £100+
- United Kingdom
Delivery time: approx. 3-5 working days. Friday orders after 12pm will be processed on Monday.
Express delivery is available at the rate of £10 across UK Mainland. Delivery time: approx. 1-2 working days. Sunday orders will be processed on Monday.
- Europe & outside of EU countries
Due to the current trade restriction in place, we're sorry that we at the moment cannot accomodate orders outside of UK but we'll notify you, hopefully soon, as soon as we can.
How do I track my order?
What are the shipping destinations?
EXCHANGE & REFUNDCan I change/cancel my order once placed?
Can I request an exchange/ return for my order?
Due to the hygiene concerns, we do not accept returns or perform exchanges for earrings & sale items but we do accept returns or exchange for other items within 21 days after purchase upon the presentation of valid order confirmation email & returned item(s). Please write us at firstname.lastname@example.org, our team can advise you of next steps and get this sorted.
Only regular priced items maybe refunded, sale items cannot be refunded or exchanged.
To be eligible for a return, the item must be unused and in good & resellable condition. It must also be returned in original packaging.
In the unlikely event the jewellery is faulty, we have a generous 3 month policy for finding any faults, after that timeframe, it's considered wear and tear. Please email details and photos within 3 months to email@example.com with your order number.
If you wish to perform any exchange/ refund, please write us at firstname.lastname@example.org and customer will have to pay the shipping fee (£4.95) to exchange or refund any item. We accept return shipping via Royal Mail Tracked 48. Please allow 5-10 working days to process your refund after receiving your return.
For international return, please ensure that you send your return back via a tracked service as we cannot be responsible for any missing untracked parcels. You will be responsible for any taxes & duties incurred.
What do I do if I received a faulty item?